Services & Fees

Services

Fees

Doctors on Nicholson is a private billing practice.

WE ACCEPT CARD PAYMENTS ONLY.

All consultations need to be paid on the day of service.

We are able to process Medicare rebates on the spot if you bring your physical debit card with you.

Appointments are billed at the conclusion of a consultation.

Standard appointments are to discuss 1-2 straight forward matters.

Extended or complicated appointments are to discuss 2 or more concerns and/or complex matters.  This is billed at the discretion of the GP at the end of the appointment regardless of what appointment type is booked.

Please note Medicare rebates are available for telehealth consultations ONLY if you have been face to face at the practice over the past 12 months. New patients are still able to book telehealth appointments, however, the Medicare rebate will not be able to be processed and the full private fee amount will apply.

Payments for services need to be paid for on the day of the consultation. Payment can be made via debit or credit card. We do not accept cash. Failure to do so will result in the patient being unable to book a future appointment until the account has been paid. If the account has not been paid within 30 days of the service date Doctors on Nicholson will be unable to book the patient any further appointments and will facilitate transferring their medical records to an alternative GP/clinic of their choosing.

Please note that there may be a private fee (no rebate) for consumables and equipment used when booking in with one of our General Practitioners or Nurse ranging from $10 – $30 (depending on what is required), and there may also be a private fee (no rebate) when requesting the transfer of your medical history as per fees table above.

Telehealth/Telephone consults

When booking a telehealth appoinment through our online booking provider, HotDoc, you will be asked to enter your card details to secure your booking. Failure to add a payment card when booking via HotDoc will result in HotDoc cancelling your appointment. This card will be charged at the conclusion of your consult. Please make sure you have enough funds in your account and your card number, expiry and CVC details are correct to avoid any processing errors. Once payment has been successful our reception team will process your Medicare rebate for you through online patient claiming. Please make sure you Medicare details are correct when booking online. Any claims unable to be processed by us due to incorrect Medicare information will need to be processed by you, the patient. This can easily be done through the Medicare App or Services Australia website.

• Please note, as per Medicare restrictions telehealth/telephone consults are not available for new patients, and a rebate will only be processed by Medicare if you have been seen face-to-face at the clinic in the last 12 months. Please contact the clinic on (03)9088 2322 if you have questions on this.

Results:

Pathology and Radiology results will be received by the clinic withing 5-8 business days (this may vary depending on the test being ordered and the provider).

If you are registered to My Health Record, the results will usually be available in your record within 7-10 business days.

Patients will be informed of their results directly by the practice. If you would like a copy of your results, a consent form will need to be signed by the patient and the GP for the results to be released, please contact the clinic on (03) 9088 2322 or email hello@doctorsonnicholson.com.au for more information.

Abnormal results or results requiring an appointment will be arranged by reception and our regular fee schedule applies.

Repeat Scripts/Lost Script Requests:

If you need a repeated script for regular medication or have lost a copy of your paper-based script you will need to submit a ‘Repeat Script’ request through HotDoc. Alternatively, you can you call the clinic on (03) 9088 2322 and make an appointment with your preferred doctor.

If it has been over 12 months since you were last prescribed the medication, you will need to book in an appointment via HotDoc or by calling the clinic directly.

Conditions apply to these requests and any request submitted is NOT guaranteed. Private fees apply, please ask reception or go to HotDoc for more information.

Emails regarding script requests will not be actioned.

Implanon Services

Dr Anneliese Willems, Dr Luke Moseley and Dr Erin Batman are able to perform Implanon insertions and removals on site at the clinic.

Implanon services require ALL patients to have an initial consult with either Dr Anneliese, Dr Luke or Dr Erin prior to any procedure being performed. Initial consults will be charged as stated above in the fees table (unless other items are discussed with the GP), and then following that the procedure can be booked in at reception. All prices for these services can be found above in our fees table, and our staff are happy to answer any questions you may have about the booking and fees process.

Intrauterine Devices (IUD) Services

IUD Insertions and removals can be performed at the clinic by Dr Luke Moseley (insertions and removals), Dr Anneliese Willems (removals ONLY) and Dr Erin Batman (removals only).

IUD services require ALL patients to have an initial consult with either Dr Luke, Dr Anneliese or Dr Erin prior to any IUD procedure being performed. Initial consults will be charged as stated above in the fees table (unless other items are discussed with the GP), and then following the initial consult the procedure can be booked in at the clinic.

All fees related to IUD procedures can be found above in the fees table, and our staff are happy to answer any questions you may have about the booking process.

Book Appointment

Cancellation Policy:

At Doctors On Nicholson, we have a required amount of notice that patients will need to provide prior to cancellation. This is so that there is adequate time for other patients to see our doctors as they are in demand and are often booked out daily.

Failure to do so will result in a fee that will need to be paid prior to the next appointment.

Please see the below table for our cancellation policy in regards to each appointment.

Our Allied Health partners operate their own cancellation policies which patients will be made aware of at the time of booking.

At Doctors on Nicholson we attempt to contact, by phone, all patients who do not attend (DNA) after 5 minutes past their appointment time. 

If the patient cannot be reached and does not attend their appointment it is recorded in our appointment booking software and the appropriate fee applied.

Covid Symptoms and whether to book:

Please note, that we require patients with ANY COVID-19 or respiritory symptoms to perform a RAT on the day of their appointment. Symptoms include: – cough – runny nose – sore throat – shortness of breath – fevers.

If you are COVID-19 positive, please call our reception on (03) 9088 2322 to arrange a telehealth consult.

Those who have had Covid and still have symptoms between day 7 and 14 are to book a telehealth appointment.

Those who have finished their 7 day quarantine with a negative RAT/PCR can book a face to face appointment.