When booking a telehealth appoinment through our online booking provider, HotDoc, you will be asked to enter your card details to secure your booking. This card will be charged at the conclusion of your consult. Please make sure you have enough funds in your account and your card number, expiry and CVC details are correct to avoid any processing errors. Once payment has been successful our reception team will process your Medicare rebate for you through online patient claiming. Please make sure you Medicare details are correct when booking online. Any claims unable to be processed by us due to incorrect Medicare information will need to be processed by you, the patient. This can easily be done through the Medicare App or Services Australia website.
Usually results from our pathology provider, Australian Clinical Labs, will be received within 2-3 business days. This may vary depending on the provider and the type of tests or imaging received.
Patients will be informed of their results directly by the practice.
Normal results are relayed to patients via phone call with the GP or nurse. No appointment booking is necessary and the short consult is bulk billed.
Abnormal results or results requiring an appointment will be arranged by reception and our regular fee schedule applies.
Doctors on Nicholson is a private billing practice.
WE ACCEPT CARD PAYMENTS ONLY.
All consultations need to be paid on the day of service.
We are able to process Medicare rebates on the spot if you bring your physical debit card with you.
Patients with a current Pension Concession Card or a current Health Care Card will be bulk billed. Please inform reception at the time of booking your appointment.
Appointments are billed at the conclusion of a consultation.
|Type of Appointment||Private Fee||Medicare Rebate||Out of Pocket|
Standard appointments are to discuss 1-2 straight forward matters.
Extended or complicated appointments are to discuss 2 or more concerns and/or complex matters. This is billed at the discretion of the GP at the end of the appointment regardless of what appointment type is booked.
Please note Medicare rebates are available for telehealth consultations ONLY if you have been face to face at the practice over the past 12 months. New patients are still able to book telehealth appointments, however, the Medicare rebate will not be able to be processed and the full private fee amount will apply.
Payments for services need to be paid for on the day of the consultation. Payment can be made via debit or credit card. We do not accept cash. Failure to do so will result in the patient being unable to book a future appointment until the account has been paid. If the account has not been paid within 30 days of the service date Doctors on Nicholson will be unable to book the patient any further appointments and will facilitate transferring their medical records to an alternative GP/clinic of their choosing.
We require at least 2 hours notice of any cancellations. Patients who cancel with less than two hours notice or fail to attend an appointment may incur a fee. Repeat offenders will incur a fee which will be payable before another appointment can be made.
Our Allied Health partners operate their own cancellation policies which patients will be made aware of at the time of booking.
At Doctors on Nicholson we attempt to contact, by phone, all patients who do not attend (DNA) after 5 minutes past their appointment time. Where possible we endeavour to reschedule patients who have simply forgotten. Patients who arrive late are not guaranteed to be seen by the GP and may need to reschedule their appointment for later in the day or another day depending on availability in the appointment book.
If the patient cannot be reached and does not attend their appointment it is recorded in our appointment booking software.
For multiple DNAs, patients will receive a warning letter explaining any more DNAs will either incur a fee payable before their next appointment or that the practice will be unable to book them any further appointments and we will facilitate transferring their medical records to a GP/clinic of their choosing. This decision is made collaboratively with the patient’s GP taking into account anything clinically significant.